Shipping policy
Shipping Policy
Thank you for shopping with The Feathered Pine Co. We’re excited to get your order to you!
Order Processing
Orders are typically processed within 1–5 business days. Processing times may vary depending on the product, supplier, availability, holidays, and order volume.
Shipping & Delivery
Shipping rates and available delivery options are calculated and displayed at checkout. Estimated delivery dates are estimates and are not guaranteed.
Because The Feathered Pine Co. works with multiple trusted fulfillment partners, products may ship directly from different locations. If your order contains multiple items, your items may arrive in separate packages and on different days.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier to update tracking information after a shipping label has been created.
Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
Incorrect Shipping Addresses
Please carefully review your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.
Lost, Missing, or Damaged Packages
If your order arrives damaged or you experience an issue with your delivery, please contact The Feathered Pine Co. as soon as possible. We will work with you and the appropriate fulfillment partner or shipping carrier to determine the next steps.
International Orders
International shipping availability depends on the product and destination. Customers may be responsible for applicable customs duties, import taxes, or fees imposed by their country unless otherwise stated at checkout.
Questions
If you have questions about your shipment or need assistance with an order, please contact The Feathered Pine Co. through the contact information provided on our website.